On designer humility

The latest much ado about nothing on the Internet: Blogger Joshua Blankenship has written a pot-calling-the-kettle-black diatribe against Dustin Curtis's apparent lack of humility in criticizing American Airlines. He seems to think that Dustin should be a little more humble in his criticisms of such a large, immovable corporation whose complexity seemingly exceeds that of a very good designer.

I call bullshit.

A humble designer is one who affects no change indeed. Designers should be less humble. When engineers or business guys or management or *anyone* makes a product lousier, they should get up and shout, and raise hell. Designers should NOT 'know their place.' Because if the powers that be keep their power, then we will continue to live in a barely working cesspool of compromises and bad experiences.

Apple wins because the guy who cares the most about user experience happens to run the show. And last I checked, humble wasn’t really a word you could use to describe him.

Comments (7)
Posted 1 day ago

Get things done. More building, less talking: A simple rule of thumb for raising money.

We're impressed by teams that get things done, and unimpressed by teams haven't even started to build something. I've often found myself thinking, "If you think this is so great an idea, why haven't you spent some weekends building a version 0 prototype?"
--Trevor Blackwell, partner at Y Combinator, via news.ycombinator.com

Seriously, whether you're raising pre-seed from YC, seed from angels, or Series A from VC's, you've got to get moving.

This is not college admissions -- nobody is here to pat you on the head. If you want to get ahead, you've got to build, build, build. A great idea on its own is worthless without a team that can make it real.

Comments (9)
Posted 1 day ago

Google Redefines Disruption: The “Less Than Free” Business Model

Customers seem to really like free as a price point. I suspect they will love “less than free."

Bill Gurley points out that Google's recent moves with Android and their Mapping API's have ushered in a new era of 'less than free.' Windows Mobile, Blackberry and iPhone platforms charge the mobile operators, whereas Google actually subsidizes operators that choose Android through ad rev shares.

Thus far, Google has been able to use its gigantic firehose of profits from ads to make it very difficult for people in other industries to survive. The consumer wins. But can you imagine how deflationary these tactics are for tech as a whole?

Every dollar Google gets its hands on... may eventually extinguish someone else's dollar of profit in an otherwise unrelated field. Crazy!

Filed under  //  Google   innovation  
Comment (1)
Posted 6 days ago

Startup School '09 Highlights (video) from Y Combinator and @alexalee

Great wrapup from a day of insights and great talks.

Filed under  //  startups   Y Combinator  
Comment (1)
Posted 8 days ago

Don't be paranoid: Ideas are fungible, execution matters

People who think their startup's success is going to follow from their immensely valuable secret idea are disproportionately likely to have bad ideas.
--Paul Graham via news.ycombinator.com

Some level of secrecy can be good psychologically -- it's been shown that telling *everyone* about an idea that you *want* to do will cause reward centers in the brain to fire as if you had already done it.

For tech in general, and web startups in particular, unless you have some one-time-exploitable loophole that powers your business (unlikely) -- you're better off being a little more trusting than paranoid when talking to people who can help you. You have to give a little to get a little... or sometimes get a lot.

Comments (8)
Posted 9 days ago

I am kind of addicted to Cass McCombs right now, like a Beatles + Ryan Adams + refrigerator. Chill.

I'm really digging this new album by Cass McCombs... Just really really relaxing guitar ballads and riffs. Cass McCombs adds a retro bassline to a very sweet song on Dreams-Come-True-Girl. Jonesy Boy is like if you dropped a bunch of ice cubes on top of vintage 70's Beatles.

It's retro alt country / indie rock... some songs pick up some of the modern rhythmic repetition of Interpol and others, but still others have a down-home electric guitar twanging away.

Good for a mellow mood. Which we could all use more of these days.

Filed under  //  music  
Comments (3)
Posted 11 days ago

Geocities proves websites really are like sharks: if you stop moving, you die. A call to keep innovating.

It is staggering that Yahoo has moved to close Geocities -- a site with a decade worth of content. An Internet treasure (... of sorts.) And it's STILL being used by over 10 million people monthly. It's a top 100 site, according to compete.com.

Look at Google Sites, Google's website offering that has been around for a fraction of the time. They're only about 1/3rd the traffic of Geocities... but they're closing fast. Geocities has been taking a beating.

Why? For a completely reversible reason. Geocities has remained static and unchanging for years and years... and web software is like a shark. You stop moving and you die. I can only speculate about the team that got stuck in maintenance mode here.

There is an oft-repeated meme with startups around how it is staffed with commandos, infantry, or police. Commandos are the founders -- they go in guns blazing and destroy everything they see. But there aren't enough commandos, and when the front is breached, they make way for the infantry. They actually score the victory, building up upon the success of the commandos. Most mid-stage startups are waging battle at this level. And then... the police come in. They're bumbling, but the market is already owned, so they can eat donuts and get fat.

What if Yahoo had brought in a new set of commandos? Real gunners. Probably akin to what MySpace has done recently with their radical reorg. I can think of a dozen smart crack commando web startups out there that would chomp at the bit to save an Internet treasure like Geocities. Build new features, update the software to the 21st century, and get the ball rolling again. Zap that shark with a defibrilator and get it swimming again.

You should follow me on twitter here.

Filed under  //  startups  
Comments (8)
Posted 11 days ago

YC Startup School 2009 - Thanks to YC and the speakers for another great year.

                     
Click here to download:
Archive.zip (2176 KB)

It was a pleasure and privilege to once again photograph Y Combinator's Startup School 2009 yesterday at UC Berkeley. An assemblage of several hundred awesome engineer/hackers and future founders got together to hear the most successful entrepreneurs of the computing and Internet revolution speak about what it takes and how to get there.

Funny story: I sat in the front row of SS08 last year. YC applications were due the following Monday (just as the latest application cycle is due this coming Monday). Was not a founder then, just a designer/engineer with a sparkle in my eye. I grabbed a seat in the front row and took photos of all the speakers from last year, (posted on my Posterous here). I posted my photos on Hacker News. YC partners Paul Graham and Jessica Livingston saw the photos... later they told me it played a part in helping us get selected for interviews out of the likely thousand or more apps for that batch! We accepted YC funding for Summer of 2008, launched 3 weeks into the program, raised an angel round in Oct 08, and so you're reading this now on a startup of our own.

I guess you have to give a little to get a little. We feel greatly appreciative of being a part of YC, so I couldn't think of a better thing to do than to take photos once again. If you were there at Berkeley yesterday, I was that guy with the white Canon L lens running around the stage. ;-)

The amazing speakers included...

Chris Anderson
Editor in Chief, Wired Magazine

Paul Buchheit
Founder, FriendFeed; Creator of GMail

Jason Fried
Founder, 37signals

Paul Graham
Partner, Y Combinator; Founder, Viaweb

Tony Hsieh
CEO, Zappos; Founder, LinkExchange

Mitchell Kapor
Partner, Kapor Capital; Founder Lotus

Greg McAdoo
Partner, Sequoia Capital

Biz Stone
Founder, Twitter

Mark Pincus
Founder, Zynga; Founder, Tribe; Founder, SupportSoft; Founder Freeloader

Evan Williams
Founder, Blogger; Founder Twitter

Mark Zuckerberg
Founder, Facebook

Want more photos? Check out the full 85 picture full gallery at my smugmug. That gallery includes full 12 megapixel images suitable for print. You may use these images with attribution link back to my blog. Thanks friends!

Filed under  //  startups   Y Combinator  
Comments (12)
Posted 12 days ago

Startup career path

If your goal is to start a company, it is mostly a waste of time to work anywhere but a startup.
--Chris Dixon via cdixon.org

I agree. Large company experience prepares you for the rigors of navigating fiefdom and hierarchy and pleasing your boss. Those goals don't align you with creating value in the marketplace. But that's the entire point of startups! Get closer to the metal, not farther away.

Filed under  //  startups  
Comments (4)
Posted 15 days ago

"There's not a detail there that doesn't need to be there." -- Ive on the new iMac.

Needless to say, design minimalism in action.

I would love to be a fly on the wall at Apple sometime. I'd love to hear what they *really* say behind closed doors. "OK guys, lets really get rid of all the ding dongs..."

Filed under  //  apple   product design  
Comments (7)
Posted 17 days ago