Tugging at emotional heartstrings: Don't go! All your friends will miss you if you deactivate from Facebook.

Knowing Facebook, they must have AB tested this and found it to be massively effective. Lets show photos of the opposite gender, and tell you that they will miss you. *tears*

Hat tip Patrick Collison -- wow, what a great find. This is remarkable.

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Filed under  //  emotional design   facebook   product design   user experience  
Comments (5)
Posted 4 months ago

Facebook Connect / Facebook API's are a total mess. Some tough love by the blogosphere.

Facebook has a rep for attracting good talent, and their products are really, really popular, and yet, from my perspective, whether it's missing, disorganized, or just broken, Facebook's work (not just Facebook Connect) is consummately subpar.

The Facebook API and Facebook Connect continue to have tremendous potential. And the teams behind them are still pushing out some pretty great stuff regularly.

But as the angry blogger above complains, the Facebook API teams need a thorough attitude adjustment to start acting like hungry startup guys again. Maybe there needs to be a true crack-the-whip sort of reorg there. No new features until old bugs are fixed. Each developer does support on their own features, and bugs on those features must be at ZERO before they are allowed to check in. At Microsoft, we called this bug jail.

Also, if the developer who created the feature has to support it day-to-day, you get a bunch of positive behavior where the creator will optimize for ease of use and ease of documentation, which is super advantageous if you're making an API for mass consumption.

I hate to rail on a free service, but as the blogger above mentions -- tough love is better than coddling.

Please don't coddle us -- tell us what you hate about Posterous and we'll fix it. How do we know if it's broken if you don't let us know? =)

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Filed under  //  facebook  
Comments (6)
Posted 9 months ago

ConnectU guys made out like bandits -- a cool $65 million settlement with Facebook and Mark Zuckerberg. Also, are ideas worth 3.25%?

Either someone just got paid off for being a real litigious nuisance with otherwise baseless claims (unlikely) or Zuckerberg really kind of was over a barrel with respect to his previous business partners (likely).

Perhaps this also settles the age old question of how much an idea is worth vs. execution. At $65 million, and assuming Facebook has a valuation of at least $2 billion (very conservative estimate), that would put the idea at around 3.25%.

EDIT: My roommate Alex reports "Actually the gloating is worth 65 MM... there was literal IM text from Zuckerberg to others bragging about how he ripped the idea and did the execution better and how stupid these twins were, etc."

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Filed under  //  facebook   startups  
Comments (7)
Posted 9 months ago

The power of twitter search: A rice cooker just added you.


via Twitter

Earlier that day, div_conspiracy tweeted something related to Posterous and it appeared on my tweetdeck: "tumblr or posterous? I don't have room for both. I see that tumblr just rev'd today." Moments later, I fired a quip back, "posterous.com revs every day." He then tweeted offhandedly about rice cookers, and Eugene suddenly got added by a twitter ricecooker. All within the span of a few minutes. People are definitely listening.

I wonder if people will tweet less often if they know people are watching. Perhaps some will. But I doubt it. At the risk of pontificating about twitter vs facebook (that most egregious and trite of Web 2.0 blog offenses), I'd say that's the what makes twitter significant. Facebook is all about communicating with your friends and people I already know, but Twitter lets you talk about anything publicly. And that's the point.

Someone told me once that online action is all about appealing to baser instincts -- greed, lust, thirst for fame, and the like. That's where Twitter fits in. Every time you tweet, you have a chance to expand your circle of influence. It's compelling because it is public. Psychologically, this results in a hedonic ramp of wanting to get more followers. People won't admit it, but subconsciously people want to become Internet famo (aka Web 2.0 famous, or almost not really famous). Hell, there's even a class at Parsons New School for Design called Internet Famous, on how to spread your work to the widest possible audience online through the 'online attention economy' of blogs, social media, etc.

The same famo principle is at work with MySpace as well. Much has been made of the socioeconomic class divisions of social networks. But maybe those poor huddled masses of MySpace users are more likely to admit they want to be famous. Heck, it worked for Tila Tequila. How many services out there have made people famo? Twitter and MySpace. Others?

To paraphrase the Hacker Manifesto: I am a twit, enter my world. The world of the electron and the tweet, the beauty of the blog.

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Filed under  //  facebook   product design   social media   twitter  
Comments (6)
Posted 10 months ago

When you look at two choices and can't tell immediately which one you want, the choices don't matter.

I love facebook. They have a great design aesthetic. Overall, the new design is awesome. I like how it opens the page up, and I think it'll do wonders for their ads.

OK, that being said, can someone please tell me why this UI exists?

Unfortunately it's the equivalent of the Vista Shutdown bar -- don't give me these options. One-line, small, large? I do not care how big this story is. I care about my post and my friends' comments and that's it. Every choice you give the user is a decision they have to waste precious brain cycles on.

Paul Graham from YCombinator says that when you look at two choices and can't tell immediately which one you want, it's either that the two choices are too similar, or they don't matter... or most likely, BOTH. This applies perfectly in the UI shown here. As Sachin and I work on Posterous, one of the most important things we can do as designers and engineers is to make sure we actually take away choices that don't matter. We internally talk about how we want to be the Apple of blogging. How do we do it? Just make a decision and move on. We hate preference panels.

Be opinionated, as 37signals so aptly notes. And I quote: "The best software has a vision. The best software takes sides. When someone uses software, they're not just looking for features, they're looking for an approach. They're looking for a vision. Decide what your vision is and run with it."

Meta-aside:
It's such a trip to be giving product feedback on another product now that I see the emotional impact of feedback on the creators of whatever feature. On the one hand, it makes me want to lighten how strongly I deliver my feedback since creating user experience really is quite an emotional process. You can't even make decisions without emotions (they've done studies on this!), so really whenever someone challenges a design decision you've made, you're really just thrust into the same tumult of choice that forged the decision in the first place. On the other hand, harsh feedback is the only feedback that matters.

Got something to say about posterous? Would love to hear it -- garry [at] posterous dot com

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Filed under  //  facebook   product design  
Comments (4)
Posted 1 year ago

One facebook design nitpick: I hate the top bar. So distracting for the eye!

I know this is a little nitpicky, but I am a stickler for grouping, order, and hierarchy.

Is "Welcome to the new facebook" really so important that it's fully left aligned top left? I don't think so.

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Filed under  //  facebook   product design  
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Posted 1 year ago