I am not sure how the company lost sight of what matters to our customers (both business and home) the most, but in my view we lost our way. I think our teams lost sight of what bug-free means, what resilience means, what full scenarios mean, what security means, what performance means, how important current applications are, and really understanding what the most important problems [our] customers face are. I see lots of random features and some great vision, but that doesn’t translate into great products.

I would buy a Mac today if I was not working at Microsoft. ... Apple did not lose their way.

JimAll was the top guy on Windows back when I was at Microsoft. I had never heard this quote until now.

I can't help but wonder what was the true failure of Vista. Was it really lack of leadership? Or was it just pure numbers? Windows had at least a thousand engineers with commit access -- possibly more. OS X must have had still several hundred -- several times fewer.

Keep it lean and you can move faster. Be small, and do big things. That's what I learned the hard way in my time at Microsoft.